Welcome to Otakulab. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
We make every effort to display as accurately as possible the colors, dimensions, and details of our products (including 3D-printed figures, mechanical models, and plaster sets). However, due to the nature of custom manufacturing and monitor display differences, slight variations may occur. We reserve the right to limit the sales of our products to any person or geographic region, and we may discontinue any product at any time.
All content on this site—including but not limited to product designs, images, logos, text, and graphics—is the property of Otakulab and is protected by copyright and intellectual property laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service or our products without express written permission from us.
You agree not to use our website for any unlawful purpose or to solicit others to perform or participate in any unlawful acts. You must not transmit any worms, viruses, or any code of a destructive nature.
These Terms of Use and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.
When you visit our site or make a purchase, we collect certain personal information necessary to fulfill your order and improve your experience. This includes your name, billing address, shipping address, payment information, email address, and phone number. We also automatically collect certain information about your device, such as your IP address, browser type, and time zone.
We use the personal information we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:
Communicate with you regarding your order or inquiries.
Screen our orders for potential risk or fraud.
Improve and optimize our Site functionality.
We share your Personal Information with trusted third parties only to help us use your Personal Information as described above. For example, we share necessary details with our courier partners to deliver your package, and we use secure payment gateways to process your transactions safely. We do not sell your personal information to third parties.
Our website uses “cookies” to enhance your browsing experience. Cookies are small data files placed on your device that help us remember your shopping cart items, understand how you interact with our site, and perform essential website functions. You can choose to disable cookies through your browser settings; however, doing so may affect your ability to use certain features of our store, such as the checkout process.
If you are a resident of South Africa (or other applicable jurisdictions), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
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